Reason for deposit

When the customer arrives at the rental kimono shop where she made the reservation, she is surprised to find the shop packed with customers ahead of her!　The shop is even more panicked because the customer has kept her reservation and arrived at the shop!

 

This is a common scene in kimono rental shops.

Many customers make a schedule and come to the shop with an appointment. However, there are also customers who make reservations and do not show up, even though they have no intention of coming to the shop.

 

Shops anticipate these no-shows through experience and receive reservations that greatly exceed their own capacity.

 

In order to reduce the problems that can arise from such mismatches, we charge a deposit of 2,000 yen per person. Full refund for cancellations made 48 hours in advance.

 

Advance payment is not common, and customers may feel uneasy about this.

By taking a deposit from our customers, we strive to properly manage reservations and provide quality service.

 

Our reservation system allows for instantaneous booking decisions and payment of the deposit at the same time. This is beneficial for the customer's quick itinerary, as it eliminates waiting times for replies, such as time differences.

 

There is also a question box in the booking system, or feel free to use the web chat.